What is Employee Experience (EX)?
Employee experience (EX) is the sum of all an employee's interactions with an organization, from the moment they schedule their first interview until they conclude their exit interview.
That definition is supported across the industry, with experience management vendors, editorial outlets and independent thought leaders all offering their own nuanced version of essentially the same perspective.
The employee experience encompasses every single action and interaction of employees throughout their relationship with your organization. (Source: Dion Hinchcliffe)
Of course you can also dig even deeper into the definition, like experts such as Josh Bersin who consider employee experience to be a “company-wide initiative to help employees stay productive, healthy, engaged, and on track.” His definition goes on to explain that employee experience has multiple layers, goes well beyond IT and HR and is now an “active strategy” that should be defined and designed not just monitored.