Gillian Armstrong is the Lead Conversational AI Specialist at Workgrid Software. She's passionate about using new technologies to improve users' lives and is currently leading a team that is exploring the use of cognitive technologies within the enterprise to improve productivity and augment human intelligence. You can connect with Gillian on Twitter and Medium.
The secret to a great chatbot experience? Your chatbot understanding context. Have you ever listened to an adult talk to a small child? Their tone shifts, they use shorter words and sentences. They repeat the same phrases, “Look at the dog Billy, do you see the dog? It’s a friendly dog, isn’t it? A lovely dog. Do you…Read More
Looking to build a bot and/or new to conversational design? Start here! Moving from web design to conversational design can be a little intimidating, but you don’t need to spend months developing linguistic and script writing skills before you can start. I’ve summarized the key things I’ve learned from studying…Read More
All technology is capable of failure. This blog aims at walking you through a high level look at some key considerations you should think about when designing UX for chatbot failure.Read More