Creating a Digital Experience that Puts Employee Needs Front and Center

Last week a handful of top executives gathered at an executive round table event we held in Boston to talk about best practices for building digital experiences designed to improve the employee experience. Three key themes emerged that are valuable points for any organization to keep in mind when taking on an employee experience transformation. Here they are...

Workgrid February Product Update

Check out what’s new in Workgrid’s February release...

Implementing a Digital Experience Platform That's Designed to Actually Address Employee Needs

Digital experience platforms have an established reputation when it comes to the customer experience -- but can they be used to improve the employee experience as well? Well ... yes and no. There are some important differences with the employee experience that require special features and functionality. Here's what you should be looking for....

The Future of Work Predictions That Will Shape Your Digital Workplace

Navigating the challenges of a modern workplace while trying to create an employee experience that increases productivity, reduces frustration and supports business growth can be tough. Here are some future of work predictions from top experts that will give you the guidance you need to understand what you should be focusing on.

Using Cloud Technology to Improve the Employee Experience: Workgrid Software Named Finalist in 2019-20 Cloud Awards

Workgrid Software has been named a finalist in the International Cloud Computing awards program in he category of "Most Promising Start Up", The Cloud Awards. Read on to learn more about this announcement

Improving Enterprise Search: Workgrid Announces Launch Partnership with Amazon Kendra

Amazon's newly announce Kendra has the power to revolutionize enterprise search. But how? And why is it such a significant development? And what does it have to do with Workgrid? Read on to find out...

Workgrid November Product Updates

While Workgrid’s October Product Update delivered the all-new, enterprise-grade chatbot, complete with a no-code Q&A Builder, robust discoverability features and an analytics dashboard to monitor the performance of your bot, the November update is focused more on time. Check out the details on Workgrid’s new Time Planner and Quick Links features:

What is Employee Experience and What Do HR, IT and Internal Comms Need to Know to Make It Successful?

As organizations strive to create a digital workplace that offers competitive differentiation, the question "what is employee experience" is frequently asked. Read on to get the answer you're looking for, plus find out what you need to do to make your employee experience initiative successful.

Workgrid October Product Update- Launch of the Workgrid Chatbot!

The Workgrid product and development teams have been hard at work building, improving, and updating Workgrid's Digital Employee Experience Platform (DEXP) to help organizations create intelligent, unified digital experiences that will make your employees more productive. Our October product announcement is packed full of new and exciting updates. Check it out...

4 Winning Employee Experience Ideas You Can Steal From the Customer Experience Playbook

Find out how your organization can deliver the kind of award-winning employee experiences that help attract and retain the best talent, increase productivity and drive bottom line value. It's easy if you take advantage of these top 4 practices...

Starting Your Digital Workplace Strategy Off Right: Involving the Right Teams

To start your digital workplace strategy off right it's important to identify the key stakeholders and assemble the right team for the initiative. And that means understanding everyone's goals and objectives from the beginning. Here's how to make that happen....

Workgrid Q&A: Should You Buy or Build Your Employee Experience Solution

The decision to build vs. buy your employee experience solution is an important question to consider because it will have a major impact on the success of your initiative. Here are the 3 most important things you need to consider as you decide which option is best for your organization.

What Is An Enterprise Virtual Assistant?

Enterprise virtual assistants -- you know them best as their consumer counterparts Siri, Alexa and Cortana -- can make your workplace much more efficient. Read on to find out what they are and how your organization can benefit from them.

Everything You Need to Know About Employee Experience Best Practices Can Be Learned From Tubing Down a River

Because the natural world is in a constant state of change, it’s the perfect teacher for organizations trying to navigate a digital workplace transformation. Here's what tubing down a river can teach you about employee experience best practices ...

Elevate your Digital Workplace Strategy with Outcome-Driven Design

Elevating your digital workplace strategy is one of the most important things you can focus on in the coming year -- and outcome-driven design will be a key factor to your success. Here's how (and why) it will play such a big role in employee experience...

Planning for Your Digital Employee Experience

Summer might be coming to a close, but don't be sad. Now is the perfect time to plan for the digital employee experience your organization needs. Here's what you need to know.....

The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)

Your employee experience strategy is under a serious threat from within the walls of your own organization. Find out what this threat is and how you can fix it to deliver an employee experience that delivers bottom line value to your business.

The Definitive Digital Workplace Definition (plus 3 other terms you need to understand to improve your employee experience)

Here are the 3 terms you need to understand to improve your employee experience, plus the inside scoop on what a digital workplace really is....

What Kitchen Faucet Design Can Teach You About Employee Experience Innovation

It's time to expect more from employee experience innovation - here's what faucet and sneaker design can teach you.

3 Steps to a Successful Workplace Chatbot Project

Workplace chatbots are a great way to deliver an exceptional personalized experience to your workforce. When executed thoughtfully, they enable employees to perform common tasks in an easy and intuitive way, plus they provide quick answers to the most commonly asked questions. According to Outgrow, 80% of businesses…

Understanding Digital Workplace Trends: Top 3 Insights From the 2019 Digital Workplace Experience Conference

According to statistics and anecdotal data shared at the Digital Workplace Experience event, the evolution of the digital workplace is accelerating -- but it's still a journey, and a pretty slow one at that as organizations have to work hard to make sure they get their digital experience right. Since understanding the…

Evolving the Digital Workplace: How Liberty Mutual Insurance Transformed their Intranet into an Intelligent Employee Experience Platform

In the early 2000s, Liberty Mutual's "digital workplace" functioned much like that of any other large organization. Email was the primary method of communication, Novell and Windows NT file shares were the main collaboration tools and the entire organization was supported by monolithic ERP systems that chugged along…

7 Secrets to Creating an Effective Internal Communications Strategy (Plus Advice on How to Make It Happen)

Building an effective internal communications strategy for today's modern workplace is no easy task -- but there are secrets that can make it easier. Read on to learn more.

What if your digital workplace was as intelligent as Google?

As organizations are racing to meet the demanding needs of digitization and consumerization across the digital workplace, we need to be mindful about how data and information is now being delivered to employees. The average employee has dozens of workplace apps they use to perform their job and work-related matters.…

Celebrating Back to Back Success in Northern Ireland

In partnership with Liberty IT, Workgrid is excited to share that we've been shortlisted for three awards this month for our use of immersive tech and digital innovation. The Workgrid Assistant has been shorted listed for: Best Use of Immersive Tech, DANI Awards Best Digital Transformation Project, DANI Awards Digital…

Workgrid's Head of AI Named an AWS Machine Learning Hero

At Workgrid, we believe all our employees are Heroes, but today we're excited to announce that our Head of Cloud Engineer and AI, Gillian McCann has been named and recognized by Amazon Web Services as an official AWS Machine Learning Hero! AWS Machine Learning Heroes are developers and academics who are passionate…

Workgrid Named a Finalist for KM Promise Award

We're excited to announce that the Workgrid Software has been named a finalist for the KM Promise Award for our intelligent digital assistant solution, the Workgrid Assistant. The Workgrid Assistant streamlines knowledge management and provides intelligent search capabilities for employees, enabling employees to find…

Workgrid Wins Gartner Eye on Innovation Award

Last week, Workgrid had the exciting opportunity to get on stage at the Gartner Symposium ITxpo and showcase to a panelist of analyst how Liberty Mutual built an employee digital assistant and launched it externally to other enterprises as Workgrid Software. We're excited to announce that the Workgrid Assistant case…

Workgrid Named A Top "Virtual Assistant Solution Provider" by CIO Applications

We're excited to announce that CIO Applications has named Workgrid Software one of the Top 10 Virtual Assistant Solutions Providers for 2018. This accolade is based on an evaluation of companies who are at the forefront of delivering cutting-edge virtual assistant solutions and are transforming businesses. The top 10…

Liberty Mutual's Use of the Workgrid Assistant Wins Step Two Intranet Award

Workgrid is excited to congratulate Liberty Mutual Insurance on being awarded as the Platinum winner of the 2018 Step Two Intranet and Digital Workplace Award for the use of the Workgrid Assistant to transform the employee experience of their digital workplace. The Workgrid Assistant really impressed the judges,…

Addressing Chatbot Misconceptions on TWiML & AI Podcast

Our Head of Engineering and AI, Gillian McCann sat down with Sean Charrington from the TWiML & AI podcast to help us learn how chatbots work and provide insightful tips on conversational AI for the intelligent workplace.

What Makes an Award-Winning Digital Workplace?

Liberty Mutual's recent implementation of the Workgrid Assistant has earned them not one but two digital workplace awards! The awards include the 2018 Digital Workplace of the Year Award by the Digital Workplace Group in partnership with SMG/CMSWire and the Platinum level Step Two Intranet and Digital Workplace Award.…

Workgrid Software Now Powering the 2018 Digital Workplace of the Year

Liberty Mutual Insurance Receives 2018 Digital Workplace of the Year Award for Implementation of the Workgrid Assistant

The Power of Voice for the Enterprise

Workgrid to Demonstrate the Power of Voice at the 2018 Digital Workplace Experience Event. We're excited to announce that Workgrid is an Innovative Sponsor at this year's Digital Workplace Event held in Chicago, IL June 18th -- 20th. At this year's event, the Workgrid team will be providing live demonstrations of the…

5 Signs Your Current Digital Workplace is Failing

A Digital Workplace promises to empower employees to be more productive and efficient across locations and devices with the goal to enable workers to access information and applications they need to perform their jobs in more collaborative, productive, and social ways. For many organizations this means moving…

Digital Assistants Take on Departments' Biggest Headaches

Imagine a digital assistant that could help simplify the work day and improve the employee experience. A digital assistant that could eliminate the productivity burdens of employees having to login to multiple applications to find information. One that could manage to-dos, tasks, and approvals, and ultimately get work…

Why Chatbots Need Context

The secret to a great chatbot experience? Your chatbot understanding context. Have you ever listened to an adult talk to a small child? Their tone shifts, they use shorter words and sentences. They repeat the same phrases, "Look at the dog Billy, do you see the dog? It's a friendly dog, isn't it? A lovely dog. Do you…

5 Tips to Getting Started with Conversational Design

Looking to build a bot and/or new to conversational design? Start here! Moving from web design to conversational design can be a little intimidating, but you don't need to spend months developing linguistic and script writing skills before you can start. I've summarized the key things I've learned from studying…

An Introduction to the Intelligent Workplace

The digital workplace is undergoing an evolution, the intelligent workplace. Learn what the intelligent workplace is and the opportunities it will bring to the enterprise.

Impact of Automation @ the Future of Work Summit

Workgrid recently participated at the Future Of Work in Northern Ireland Solutions Summit located in Belfast, in association with the Bank of Ireland UK. The summit brought business leaders and key stakeholders together to discuss the challenges and opportunities automation will bring into the workplace. Chatbots,…

Workgrid Wins Digital Edge 50 Award

Workgrid is proud to announce it has been named a winner of the 2018 Digital Edge 50 Award! This accolade, from IDG Enterprise and the CIO Executive Council recognizes Workgrid's intelligent workplace platform and digital assistant product, the Workgrid Assistant for its digital innovation and ability to drive significant and measurable business impact.

What's All the Chatter about Intelligent Workplaces?

The intelligent workplace is getting a lot of hype, learn what industry-leading experts are predicting about AI and the future of AI in the workplace.

Embracing Automation to Support Employees

Automation in the enterprise is inevitable, organizations must plan for the future or risk falling behind. Check out our recent appearance on BBC Ulster Radio sharing how to embrace automation to support employees.

7 Tips for Handling Chatbot Failure

All technology is capable of failure. This blog aims at walking you through a high level look at some key considerations you should think about when designing UX for chatbot failure.

Five Trends for Voice Assistants in 2018

2017 was a big year for Voice Assistants and 2018 is proving to be just as exciting. As we think about what is coming next in the world of Voice Assistant, here are five predictions for the rest of the year.

Say Hello to Your Intelligent Assistant

Today's employees are suffering from information overload and wasted managing their work across disparate systems. It's time to start leveraging modern technologies such as artificial intelligence, machine learning and chatbots to transform the way we work.