Blog

Celebrating Back to Back Success in Northern Ireland

March 5th, 2019Janine Marchi, Head of Customer Engagement & Communications

In partnership with Liberty IT , Workgrid is excited to share that we’ve been shortlisted for three awards this month for our use of immersive tech and digital innovation. The Workgrid Assistant has been shorted listed for: Best Use of Immersive Tech, DANI Awards Best Digital Transformation Project, DANI Awards…

Workgrid's Head of AI Named an AWS Machine Learning Hero

December 3rd, 2018Janine Marchi, Head of Customer Engagement & Communications

At Workgrid, we believe all our employees are Heroes, but today we’re excited to announce that our Head of Cloud Engineer and AI, Gillian McCann has been named and recognized by Amazon Web Services as an official AWS Machine Learning Hero ! AWS Machine Learning Heroes are developers and academics who are passionate…

Workgrid Named a Finalist for KM Promise Award

November 2nd, 2018Janine Marchi, Head of Customer Engagement & Communications

We’re excited to announce that the Workgrid Software has been named a finalist for the KM Promise Award for our intelligent digital assistant solution, the Workgrid Assistant. The Workgrid Assistant streamlines knowledge management and provides intelligent search capabilities for employees, enabling employees to find…

5 Must Have Employee Experience Habits to Adopt

November 1st, 2018Janine Marchi, Head of Customer Engagement & Communications

Adopting Customer Experience Habits for your Employee Experience It seems over the last few years all the buzz has been around customer experience (CX) and organizations are in a race to provide new immersive customer experiences to get ahead of the competition. Without a doubt customer experience is important, but…

Workgrid Wins Gartner Eye on Innovation Award

October 23rd, 2018Janine Marchi, Head of Customer Engagement & Communications

Last week, Workgrid had the exciting opportunity to get on stage at the Gartner Symposium ITxpo and showcase to a panelist of analyst how Liberty Mutual built an employee digital assistant and launched it externally to other enterprises as Workgrid Software. We’re excited to announce that the Workgrid Assistant case…

Workgrid Named A Top "Virtual Assistant Solution Provider" by CIO Applications

October 15th, 2018Janine Marchi, Head of Customer Engagement & Communications

We’re excited to announce that CIO Applications has named Workgrid Software one of the Top 10 Virtual Assistant Solutions Providers for 2018 . This accolade is based on an evaluation of companies who are at the forefront of delivering cutting-edge virtual assistant solutions and are transforming businesses. The top 1…

Liberty Mutual's Use of the Workgrid Assistant Wins Step Two Intranet Award

September 13th, 2018Janine Marchi, Head of Customer Engagement & Communications

Workgrid is excited to congratulate Liberty Mutual Insurance on being awarded as the Platinum winner of the 2018 Step Two Intranet and Digital Workplace Award for the use of the Workgrid Assistant to transform the employee experience of their digital workplace. The Workgrid Assistant really impressed the judges…

Addressing Chatbot Misconceptions on TWiML & AI Podcast

July 26th, 2018Janine Marchi, Head of Customer Engagement & Communications

Our Head of Engineering and AI, Gillian McCann sat down with Sean Charrington from the TWiML & AI podcast to help us learn how chatbots work and provide insightful tips on conversational AI for the intelligent workplace.

What Makes an Award-Winning Digital Workplace?

June 26th, 2018Janine Marchi, Head of Customer Engagement & Communications

Liberty Mutual’s recent implementation of the Workgrid Assistant has earned them not one but two digital workplace awards! The awards include the 2018 Digital Workplace of the Year Award by the Digital Workplace Group in partnership with SMG/CMSWire and the Platinum level Step Two Intranet and Digital Workplace…

Workgrid Software Now Powering the 2018 Digital Workplace of the Year

June 20th, 2018Janine Marchi, Head of Customer Engagement & Communications

Liberty Mutual Insurance Receives 2018 Digital Workplace of the Year Award for Implementation of the Workgrid Assistant

The Power of Voice for the Enterprise

June 5th, 2018Janine Marchi, Head of Customer Engagement & Communications

Workgrid to Demonstrate the Power of Voice at the 2018 Digital Workplace Experience Event. We’re excited to announce that Workgrid is an Innovative Sponsor at this year’s Digital Workplace Event held in Chicago, IL June 18th — 20th. At this year’s event, the Workgrid team will be providing live demonstrations of the…

5 Signs Your Current Digital Workplace is Failing

May 9th, 2018Janine Marchi, Head of Customer Engagement & Communications

A Digital Workplace promises to empower employees to be more productive and efficient across locations and devices with the goal to enable workers to access information and applications they need to perform their jobs in more collaborative, productive, and social ways. For many organizations this means moving…

Digital Assistants Take on Departments' Biggest Headaches

May 1st, 2018Logan Colby Nunziato, Marketing and Communications

Imagine a digital assistant that could help simplify the work day and improve the employee experience. A digital assistant that could eliminate the productivity burdens of employees having to login to multiple applications to find information. One that could manage to-dos, tasks, and approvals, and ultimately get work…

Why Chatbots Need Context

April 17th, 2018Gillian Armstrong, Lead Conversational AI Specialist

The secret to a great chatbot experience? Your chatbot understanding context. Have you ever listened to an adult talk to a small child? Their tone shifts, they use shorter words and sentences. They repeat the same phrases, “Look at the dog Billy, do you see the dog? It’s a friendly dog, isn’t it? A lovely dog. Do you…

5 Tips to Getting Started with Conversational Design

April 10th, 2018Gillian Armstrong, Lead Conversational AI Specialist

Looking to build a bot and/or new to conversational design? Start here! Moving from web design to conversational design can be a little intimidating, but you don’t need to spend months developing linguistic and script writing skills before you can start. I’ve summarized the key things I’ve learned from studying…

An Introduction to the Intelligent Workplace

March 20th, 2018Janine Marchi, Head of Customer Engagement & Communications

The digital workplace is undergoing an evolution, the intelligent workplace. Learn what the intelligent workplace is and the opportunities it will bring to the enterprise.

Impact of Automation @ the Future of Work Summit

March 19th, 2018Janine Marchi, Head of Customer Engagement & Communications

Workgrid recently participated at the Future Of Work in Northern Ireland Solutions Summit located in Belfast, in association with the Bank of Ireland UK. The summit brought business leaders and key stakeholders together to discuss the challenges and opportunities automation will bring into the workplace. Chatbots…

Workgrid Wins Digital Edge 50 Award

March 13th, 2018Janine Marchi, Head of Customer Engagement & Communications

Workgrid is proud to announce it has been named a winner of the 2018 Digital Edge 50 Award! This accolade, from IDG Enterprise and the CIO Executive Council recognizes Workgrid's intelligent workplace platform and digital assistant product, the Workgrid Assistant for its digital innovation and ability to drive significant and measurable business impact.

What's All the Chatter about Intelligent Workplaces?

March 9th, 2018Logan Colby Nunziato, Marketing and Communications

The intelligent workplace is getting a lot of hype, learn what industry-leading experts are predicting about AI and the future of AI in the workplace.

Embracing Automation to Support Employees

March 7th, 2018Logan Colby Nunziato, Marketing and Communications

Automation in the enterprise is inevitable, organizations must plan for the future or risk falling behind. Check out our recent appearance on BBC Ulster Radio sharing how to embrace automation to support employees.

7 Tips for Handling Chatbot Failure

February 28th, 2018Gillian Armstrong, Lead Conversational AI Specialist

All technology is capable of failure. This blog aims at walking you through a high level look at some key considerations you should think about when designing UX for chatbot failure.

Five Trends for Voice Assistants in 2018

January 8th, 2018Gillian Armstrong, Lead Conversational AI Specialist

2017 was a big year for Voice Assistants and 2018 is proving to be just as exciting. As we think about what is coming next in the world of Voice Assistant, here are five predictions for the rest of the year.

Say Hello to Your Intelligent Assistant

October 4th, 2017Janine Marchi, Head of Customer Engagement & Communications

Today's employees are suffering from information overload and wasted managing their work across disparate systems. It's time to start leveraging modern technologies such as artificial intelligence, machine learning and chatbots to transform the way we work.

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