The Power of Voice for the Enterprise

June 5th, 2018

Workgrid to Demonstrate the Power of Voice at the 2018 Digital Workplace Experience Event.

We’re excited to announce that Workgrid is an Innovative Sponsor at this year’s Digital Workplace Event held in Chicago, IL June 18th — 20th.

At this year’s event, the Workgrid team will be providing live demonstrations of the Workgrid Assistant, showing firsthand the benefits of having a smart, intuitive digital assistant in the workplace to deliver the information employees need to know and the tasks they need to complete, all in a contextual, intelligent, and consumer-grade experience.

With voice trending to be one of the top technology trends shaping the digital workplace this year according to CMSWire, we plan to preview to intranet managers and digital workplace leaders alike what the role of voice could look like for the digital workplace and gather feedback as we prepare to roll out voice support in the near future.

Opportunity for Voice in the Digital Workplace

With Amazon, Google, Apple, and Microsoft already making waves to help simplify consumers’ day to day experiences with their voice-enabled technologies, it’s only a matter of time before employees will expect to be able to utilize voice to help simplify their workday.

Adding voice support to the Workgrid Assistant will enable employees to voice queries and commands through voice-driven technologies such as Amazon Alexa, Google Assistant, and Microsoft Cortana to perform tasks and answer questions based on each employee’s personal needs, defined by role, department, and location.

Voice will create bidirectional experiences that are seamless for employees where information, content, or services are pushed to the user proactively and actions are performed automatically, on the users’ behalf all through a single voice command.

For example, if an employee said “clear my calendar tomorrow”, the Workgrid Assistant could let a team in Slack know you were taking tomorrow off, update your calendar to reflect you’re out of the office, and schedule the time off in your HR system.

Voice Connected Assistant

This type of interaction will create large productivity gains for employees, in fact according to a study by Standford, speech recognition is on average 3 three times as fast as typing. Adding voice makes a very powerful experience for employees and can create new opportunities especially in those scenarios where one needs to be hands free such as driving a vehicle or inside a warehouse.

Goodbye Apps, Hello Bots

The sheer number of apps available at work has created massive amounts of complexity and context switching in the workplace, ultimately a productivity killer. A survey by RingCentral and CITE research stated that 7 out of 10 workers waste up to an hour of work daily simply navigating between apps which can total up to 32 days of lost productivity over the course of a year, or hundreds of billions of dollars of lost time!

With bots and voice entering the enterprise, does app overload become bot overload? Employees could end up having to navigate multiple bots, remembering what service provider has a digital assistant, which provider accepts text queries vs. voice queries, and what commands they accept.

One Solution, Not Many

This is where Workgrid is different. The Workgrid platform creates an intelligent abstraction layer that decouples the information employees need from multiple systems and delivers it all through an intuitive experience across any channel, whether its web, mobile, desktop, or voice.

This allows our customers to easily modernize and simplify the employee experience bringing together cloud-based applications, on premise legacy systems, and even custom applications without having to replace existing systems or re-build their current intranet to gain the benefits of digital transformation.

An Intelligent Experience

Workgrid’s conversational interface is actually more like a conversational hub where companies can add in their own answers to frequently asked questions. This hub is the intelligent core for delivering intelligent experiences to employees via conversation. Using artificial intelligence, the Workgrid Assistant understands who an employee is, their preferences, and is contextually aware.

Contextually Aware Assistant

The key to a good conversational user interface is understanding users’ context and intent. Workgrid uses robust natural language processing, understanding and analytics to ensure employees will find the assistant helpful and proactive, which is key to continued adoption.

Ready to bring Voice to your Enterprise?

Like anything new, it’s important to start with a few initial scenarios and consider the scenarios that would provide the most valuable and impact for employees and evolve from there.

The Workgrid product and development team are working hard to bring voice support to life in the near future and are looking forward to collecting feedback from different digital workplace leaders across the country, hope to see you in Chicago!

Janine Marchi Head of Customer Engagement & Communications

Janine Marchi is the Head of Marketing at Workgrid Software. With over 10 years of experience leading marketing strategies for tech companies in online security, identity and access management, and the digital workplace, she is a tech enthusiast and enjoys writing about new technologies, marketing, and industry trends. You can connect with Janine on LinkedIn.

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