Liberty Mutual Insurance Receives 2018 Digital Workplace of the Year Award for Implementation of the Workgrid Assistant
During the 2018 Digital Workplace Experience event held in Chicago, Liberty Mutual Insurance was honored with the 2018 Digital Workplace of the Year award. This accolade is presented by the Digital Workplace Group in partnership with SMG and CMSWire was awarded to Liberty Mutual’s Digital Workplace, built using Workgrid’s Intelligent Workplace Platform.
Paul Miller, the CEO and Founder of the Digital Workplace Group had the following to say: “Liberty Mutual really wowed our judges this year - with high scores across the award criteria. We were especially impressed with their strategic approach, with a clear focus on simplifying employees lives and impressive features, including a personalized Digital Assistant, a Chatbot for IT help, and a mobile app for anywhere access.”
With the Workgrid Assistant, Liberty Mutual is able to simplify employees’ day by managing their to-do lists, notifications, approvals, workflows, and communications in a modern and intelligent intuitive interface. Furthermore, with a enterprise-grade chatbot, employees can get quick answers to common questions across areas such as IT, HR, and Facilities. It can even automate task on the users’s behalf including unlock an iPhone, resetting their password, or registering a new device.
Not only do employees love the digital assistant, but the digital assistant is also delivering real, tangible value to employees including one-click access to popular employee data such as payroll, time-off balances, approval workflows, organization charts, and more - reducing the number of clicks it takes for employees to access employee data by 70% and saving employees on average 5 minutes a week.
Here at Workgrid, we’re excited and proud to be part of Liberty Mutual’s mission to creating an exceptional digital experience for its employees, where their employees’ technical interactions at work are as personalized, timely, and intuitive as their everyday lives.
So what does it take to create an award-winning digital workplace? We sat down with Troy Campano, the Senior Enterprise Architect who drove the digital workplace strategy at Liberty Mutual to get the full scoop. Check out the interview.