Helpdesk & ITSM Integrations
Your existing ITSM & helpdesk technology, just better
Provide employees a single place to submit tickets, track help desk and service requests, find answers to IT questions, and stay up to date on important IT announcements and notifications.
Featured Integration- ServiceNow
Service Catalog Request
Elevate Important Notifications & Reminders
From system outages, password reset reminders, IT & security campaigns, phishing alerts to IT policies and surveys - elevate important announcements, reminders and communications outside of email for increased visibility and awareness.
Reduce Operational Cost with a Chatbot
Leverage the Workgrid chatbot to answer questions around-the-clock (e.g. How do I order a new laptop, what is the helpdesk phone number, how many digits should a password be) and automate tasks such as submitting incident tickets to resetting passwords. However you leverage the chatbot, you'll be empowering employees with self-service access and reducing operational cost.
Example Use Cases
From help desk tickets to password reset reminders, streamline employee access to approvals, IT request, and annoucements.
Submit IT Request
Leverage a chatbot or microapp experience to streamline and provide employees a consumer-grade experience for submitting IT request.
Announcements & Reminders
Elevate important IT announcements and reminders outside of email so they aren't missed
Answer Frequently Asked Questions
Leverage the Workgrid Chatbot to help answer frequently asked questions around-the-clock
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