Chatbot Homepage Redesign: New year, new home! Navigate to all chatbot management features from the newly designed, roles-based homepage.
Role-based Chatbot Analytics: Now content authors can view chatbot messages that match their Q&A content using an analytics view just for them! Discover insights, find new Q&As to add and more, without having to sort through other authors' Q&As.
Chatbot Analytics Export: Chatbot Administrators can now export conversation logs in a CSV spreadsheet for easy sorting, filtering, and identifying trends.
Chatbot Q&A Suggestions: When employees ask the chatbot a question, it will recommend other questions in the same topic of conversation. This feature helps guide the conversation and teaches users about what your bot knows, while still welcoming new natural language questions.
Chatbot Quick Links: Now offering another lightening-fast path to value through our chatbot! Chatbot Admins and Content Authors can use the Quick Links form to rapidly add web-based resources (like a link to your benefits site) to the chatbot with no code and bare-minimum training required.
Badge Notification Improvements: We've made significant improvements to our badge notification architecture. "Badges" are those little red circles that tell you how many new items you have. We've found that there are sometimes discrepancies in when badges were being delivered and when smart notifications were being delivered. With these new architecture changes, we've fixed all that.
Chatbot "Learn More": Our chatbot gets the conversation started with its dynamic Learn More feature, which shows employees the breadth of the bot's knowledge and actions. Via suggestion messages and buttons, employees gain immediate value and content authors gain confidence in the discoverability of their conversations. Learn more.
Connector Log Improvements: Space Administrators now have the ability to filter connector logs by correlation ID and timestamp in the Workgrid Console. These new filtering capabilities make it faster and easier to drill down to specific transactions within the connector's logs.
Chatbot Analytics: Chatbot Administrators can easily view chatbot usage and interactions from our analytics dashboard, featuring easy-to-read metrics, data visualizations, and conversation logs. These insights enable Administrators to optimize the chatbot and understand user behaviors. Learn more.
Chatbot Q&A: Chatbot Content Authors have a new user experience for training their chatbot to answer commonly asked enterprise questions. They can easily search and add answers to our out-of-the-box catalog questions or create their own custom Q&As. Learn more.
Chatbot Test: This feature enables Chatbot Content Authors and Administrators to systematically test their bot's knowledge and identify training needs. They can perform one-off exploratory testing or batch test all published Q&As and conversations. They can even create and upload custom natural language tests for rigorous testing. Learn more.
Connector Logs: Workgrid Console now allows Space Administrators to view log messages for connectors, providing greater visibility into the processing of Cloud Connectors and Custom Connectors leveraging the Jobs API.
Groups: This feature provides Organization Administrators with visibility into the Active Directory groups synced with the console. Through the Users menu, admins can verify the number of Group members and search names to validate who is in a Group, a valuable tool when targeting Groups in Publisher and Survey. Learn more.
(Beta) User Profile Fields: For certain beta customers, from the Workgrid Console, you can now define custom user profile fields which will let your users manage the value of these fields. After these custom fields are defined, your users can edit the field value in Settings -> User Profile. You can then audience target against these custom fields.
New Smart Notifications API: Our new API for managing smart notifications has been released. We aim to provide an improved developer experience, with better performance, and strong validation. Read More.