Chatbots are getting quicker to deploy and train. When available within existing channels, it becomes easier for employees to request services and seek information, especially on mobile devices.
But poorly-deployed chatbots can frustrate more than they assist. It's easy to do a contained pilot, but a scalable service takes planning. How do you ensure that people know the topics that the chatbot can cope with? How do you ensure that content is maintained, and the responses improve?
This on-demand webinar covers:
Where chatbots add most value for employees
How to plan and deploy your chatbot
How a chatbot fits within a wider digital workplace strategy