What is Digital Workplace Technology?

What is Digital Workplace Technology?

Digital workplace technology is the accumulation of all the tools and applications that comprise the digital workplace. Researchers forecast that companies will spend nearly $35 – $80 billion on digital workplace technologies in the next few years. 

There are many types and categories of digital workplace technology that’s needed as part of a comprehensive digital workplace strategy. While it would be impossible to list all the solutions that support communication, collaboration, knowledge management, learning management, search, service management (IT/HR/etc.), and more, here are a few:

  • Communication tools such as email, Intranet, and employee communication apps.

  • Productivity platforms like Asana and Trello, along with AI and machine-learning tools that can organize schedules, automate repetitive daily tasks, and even make predictive recommendations to help employees be more efficient.

  • Workstream collaboration platforms such as MS Teams, Slack, Google, Yammer, Jive, etc.

  • Security tools to ward off the climbing incidence of attacks that will cost the global economy $6 trillion in 2021 alone.

  • Intranet platforms and solutions that create front and side door entryways to the digital workplace

  • Video & conferencing solutions that enable employees to have virtual meetings and conferences such as Zoom, Go2Meeting, Citrix, and Microsoft.

  • Digital experience management tools, giving organizations the flexibility to design experiences that meet employee needs.

  • Virtual assistants, a digital workplace tool growing in popularity for its ability to answering questions in real-time, assist in finding information, handle operational logistics, like scheduling meetings, and enable self-service functionality, such as help-desk ticketing.

Source: Real Story Group


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