App Template

ServiceNow Incident Management

Streamline IT support case management to deliver a better digital workplace experience.

Incident Management App Details

Make complicated and time-consuming actions easier and quicker to complete.

Create & update help desk tickets with a chatbot

Streamline ITSM ticket creation and management by enabling employees to submit and manage IT help desk tickets using a natural language chatbot.

Employees can submit tickets as well as check the status of a ticket, add comments to existing tickets, and close tickets without having to log in to the source system.

Technical Details

All app features can be modified for your preferences. For records that exist prior to installing this app, notifications will begin surfacing as of the second change to the record.

Incident Management Integration Details

The Incident Management app was designed with the ServiceNow API v1.0.

This app template may be customized for alternate integrations using Workgrid's no-code builder.

API Details

For the best user experience, please ensure that your incident tickets include these fields, or modify the template to make it work for your organization.


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For more information please visit: ServiceNow Documentation

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