Chatbot
Improve your employee experience with a friendly, conversational interface, available 24/7 to help answer questions, make information easy to find, and automate tasks.
Improve your employee experience with a friendly, conversational interface, available 24/7 to help answer questions, make information easy to find, and automate tasks.
From documents and policies to commonly asked questions, Workgrid's natural language chatbot is easily programmed to answer common questions across the enterprise.
Eliminate data silos and make information easy to find with a single source of truth
Improve knowledge management with personalized answers based on location, job function, and more
Reduce HR and IT support costs with 24/7 access to FAQs
Streamline ITSM ticket creation and management by enabling employees to submit and manage IT help desk tickets from Workgrid, increasing operational efficiencies and giving staff more time to focus on higher-value work.
Integrate your chatbot with common IT systems including ServiceNow, Jira, and Zendesk
Enable employees to submit, update, cancel, and comment on tickets right from Workgrid
Automate repetitive inquiries, so critical staff can focus on more meaningful work
Calculate the projected return on investment the digital assistant can bring to your organization.
Leveraging enterprise-grade natural language processing (NLP) services from Amazon Lex, the Workgrid chatbot offers features that ensure a digital experience that delivers ongoing value to employees.
The chatbot's no-code interface makes it easy to train your bot to answer employees' most common questions.
Dynamic suggestions help employees understand what topics the chatbot can assist with.
Audience targeting makes it easy to deliver tailored responses based on attributes such as location, role, and function.
Monitor activity, view response rates, and see which questions are fulfilled and unfilled, ensuring you can continue to advance your chatbot's skills and drive ongoing value to employees.
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