App Template

Jira Incident Management

Streamline IT support case management to deliver an intelligent digital workplace experience.

Jira Incident Management App Details

Make complicated and time-consuming actions easier and quicker to complete.

Keep employees up to date on ticket statues

The Incident Management app notifies employees when there is a change to their service ticket. Out of the box, it sends a smart notification to the submitter within 15 minutes of the following events:

  • Ticket created

  • Status update

  • Agent assigned

Technical Details

All app features can be modified for your preferences. For records that exist prior to installing this app, notifications will begin surfacing as of the second change to the record.

Integration Details

The Incident Management app was designed with the JIRA API v2.0.

This app template may be customized for alternate integrations using Workgrid's no-code builder.

API Details

For the best user experience, please ensure that your incident tickets include these fields, or modify the template to make it work for your organization.


  • Get Incidents

Support & Documentation

For more information please visit: Jira Documentation

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