What causes digital friction?
As the digital workplace has grown more complex, work has become more complicated. This digital friction impacts employees’ ability to feel engaged and work effectively and comes from three common sources:
Application overload – the ever-expanding range of applications and sources where information and activity are hosted.
Information overload – the volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process.
Digital noise pollution – the exponential echo effect of signals, pings, and chimes vying for employees’ attention.