Why is Employee Experience Important?
Employee experience is important because it impacts virtually every aspect of business success. Not only are companies that invest in EX four times more profitable than those that don’t, it’s also one of the best competitive advantages when it comes to attracting and retaining top talent.
Additionally, a positive employee experience impacts organizations in key foundational areas…
Increases productivity - "Happy" workers are 13% more productive than their unhappy counterparts.
Improves retention rates - An effective onboarding program that focuses on employee need has shown to increase new hire retention rates by 50%.
Drives customer satisfaction - According to Glassdoor, a one point increase in a company's rating leads to a 1.3 point increase in customer satisfaction.
The organizations that invest most heavily in EX are found:
11.5x as often in Glassdoor's Best Places to Work
4.4x as often in LinkedIn's list of North America's Most In-Demand Employers
2.1x as often on the Forbes list of the World's Most Innovative Companies
2x as often in the American Customer Satisfaction Index
Delivering an effective, engaging employee experience is one of the best ways a business can ensure long-term success for their organization.