What is a Digital Assistant?
A digital assistant (also known as a virtual assistant, virtual digital assistant, or mobile assistant) is technology designed to assist users by answering questions and processing simple tasks. They are designed to free users from spending time on routine functions that don’t require human intervention.
People are most commonly familiar with voice-activated digital assistants like Siri and Alexa, the omnipresent aids we rely on in our personal lives to respond to commands like “Find a Starbucks near me,” “What is the weather?”, and “Order more toothpaste.”
In the context of the digital workplace, digital assistants are interfaces that assist employees with finding information and handling requests like processing approvals, submitting and tracking service desk tickets, etc. Digital assistants in the workplace can be customized to meet the needs of both small and large businesses. They can go beyond the typical conversational user interfaces we use in our personal lives to also include notification-based and app-based cards, otherwise known as microapps. This enables users to interact with digital assistants in whatever way is most convenient for them.