Chatbot Q&A suggestions

The Q&A Trainer app proactively makes recommendations for new questions and answers admins should consider adding to the chatbot. Suggestions are based on unanswered questions and verified answers from Igloo forum topics and are prompted to managers in a summary smart notification every week.

Stale and orphaned content notifications

Help improve knowledge management with stale and orphaned content alerts to notify authors when content may need refreshing.

• The Stale Content app sends a notification to content authors suggesting archiving content or confirming content is still relevant if after 180 days the content is no longer engaging readers.

• The Orphaned Content app compares article authors against active users in Igloo, alerting content managers if an author is an inactive user and the posts may need archiving or updating.

Content performance notifications

With the content performance app, admins or domain owners are alerted weekly as to which articles and blogs had the highest and lowest interactions, helping to improve overall content consumption and engagement.

Birthday celebrations

Celebrate employees on special occasions. With birthday celebrations, employees receive a smart notification on their birthday. Messages can be customized through the digital assistant with the employee's birth date pulled in from the Igloo API.

Company event notifications

Make it easier for employees to be informed of new company events by surfacing event information in real-time directly from the intranet calendar to employees, encouraging them to learn more or sign up from within the digital assistant.

Chatbot Q&A suggestions

The Q&A Trainer app proactively makes recommendations for new questions and answers admins should consider adding to the chatbot. Suggestions are based on unanswered questions and verified answers from Igloo forum topics and are prompted to managers in a summary smart notification every week.